Terms of Service
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
From time to time this website, social media and our email communications may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Customer Service Policy
Workshop and training services are delivered with the customer online and require that the influencerTips team turns up on time, is prepared and delivered as discussed. Whilst we will make every effort to accommodate last minute changes to workshop and consultation bookings, we do have constraints with other previously scheduled events.
Other services require an estimate before proceeding and are managed with a plan consisting of a series of 3-hour work items which are each signed off by the customer daily whilst doing work and to be considered done before invoice. Depending on work requirements, new customers are required to make a 50% part payment to start work.
If at the end of work a customer has a complaint then these will be reviewed on a one-by-one basis. In the case of a workshop, then a full refund will be made without questions asked. If the complaint is for 30-minute, 60 minute consultation and/or other services then a decision will be made on what is fair and reasonable for both parties. Any costs incurred by influencerTips will be limited by amounts paid by the client in the current monthly invoice period.
With all services transparency of progress will be provided and sign-off of part-work throughout is required to ensure that influencerTips is continuing to meet expectations. Additionally for any other services a prototype with limited features will be developed prior to work and this will be costed into the other services work plan.
At the completion of any work we will ask about all aspects of service delivery that we have agreed are important. If there is an issue influencerTips will seek to find a resolution.
Once a month influencerTips will ask all paid customers if you would recommend us to a friend and provide feedback. We do this to ensure that we are continuing to deliver on everything that we have promised.
influencerTips is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may collect the following information: name, address and contact information including email address; demographic information such as postcode, preferences and interests; and other information relevant to surveys and/or offers. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: internal record keeping; to improve our services; and we may periodically send promotional emails, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website, social media and our email communications may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. You are solely responsible for the posts, photos, user profile and comments posted this website.